{"id":248772,"date":"2025-07-09T18:12:07","date_gmt":"2025-07-09T08:12:07","guid":{"rendered":"https:\/\/railuk.com\/?p=179639"},"modified":"2025-07-09T18:12:07","modified_gmt":"2025-07-09T08:12:07","slug":"the-rail-ombudsman-launches-new-website-to-improve-experience-for-all-users","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=248772","title":{"rendered":"The Rail Ombudsman launches new website to improve experience for all users"},"content":{"rendered":"<p><a href=\"https:\/\/railuk.com\/rail-news\/the-rail-ombudsman-launches-new-website-to-improve-experience-for-all-users\/\" title=\"The Rail Ombudsman launches new website to improve experience for all users\" rel=\"nofollow\"><img loading=\"lazy\" width=\"485\" height=\"360\" src=\"https:\/\/cdn.railuk.co\/wp-content\/uploads\/2025\/07\/09090629\/Rail-Ombudsman-Website-485x360.png\" class=\"webfeedsFeaturedVisual wp-post-image\" alt=\"\" style=\"display: block; margin-bottom: 5px; clear:both;max-width: 100%;\" link_thumbnail=\"1\" decoding=\"async\" srcset=\"https:\/\/cdn.railuk.co\/wp-content\/uploads\/2025\/07\/09090629\/Rail-Ombudsman-Website-485x360.png 485w, https:\/\/cdn.railuk.co\/wp-content\/uploads\/2025\/07\/09090629\/Rail-Ombudsman-Website-80x60.png 80w\" sizes=\"auto, (max-width: 485px) 100vw, 485px\" \/><\/a><\/p>\n<p>The Rail Ombudsman, part of The Ombuds Group has unveiled its newly redesigned website to better serve users. Created with development support from cloud-based software platform Tizo, the updated site offers a more accessible, intuitive, and informative experience for both consumers and industry stakeholders.<\/p>\n<p>Informed by user feedback including dedicated accessibility testing procured by the Office of Rail and Road (ORR), the new website includes several enhanced features alongside refreshed imagery and a design that better reflects the organisation\u2019s ethos:<\/p>\n<ul class=\"wp-block-list\">\n<li>Accessibility compliance: Independently tested and conforms to the latest WCAG 2.2 AA standards.<\/li>\n<li>40 Working Days Calculator: Easily check whether your complaint falls within the eligible timeframe for escalation.<\/li>\n<li>Accessibility toolbar: Offers screen reading, translation, and custom styling options to support diverse user needs.<\/li>\n<li>Key documents now in HTML format: Improves readability and accessibility across all devices.<\/li>\n<li>Structured documents page: Organises downloadable documents more clearly for easier navigation.<\/li>\n<li>Support for British Sign Language (BSL) users: A new QuickStart video in BSL\u2013 available to view here:<\/li>\n<\/ul>\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\">\n<div class=\"youtube-embed\" data-video_id=\"rS2lo-gJSVk\"><iframe loading=\"lazy\" title=\"Rail Ombudsman Quickstart Update - British Sign Language\" width=\"696\" height=\"392\" src=\"https:\/\/www.youtube.com\/embed\/rS2lo-gJSVk?feature=oembed&#038;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div>\n<\/figure>\n<p>Kevin Grix, group chief executive and chief ombudsman at The Ombuds Group said: \u201cThe Rail Ombudsman is here to help consumers resolve disputes and to provide insight that supports positive change within the rail sector. Our new website<br \/>reflects our commitment to clarity, accessibility and continuous improvement.\u201d<\/p>\n<p>Stephanie Tobyn, ORR\u2019s director of strategy, policy and reform, said: \u201cWe welcome the launch of the new, Rail Ombudsman website, particularly its enhanced accessibility features, which are expected to improve the overall user experience.<br \/>This positive development stems from insights gained through our research into passengers\u2019 experiences with the service, followed by the implementation of an agreed improvement plan. As the sponsoring body, we remain committed to<br \/>providing ongoing oversight and assurance of the service\u2019s performance and quality.\u201d<\/p>\n<p>For more information about the Rail Ombudsman and to view the new website, visit: <a href=\"http:\/\/www.railombudsman.org\/\">www.railombudsman.org<\/a><\/p>\n<p>Image credit: Rail Ombudsman<\/p>\n","protected":false},"excerpt":{"rendered":"<p><a href=\"https:\/\/railuk.com\/rail-news\/the-rail-ombudsman-launches-new-website-to-improve-experience-for-all-users\/\" title=\"The Rail Ombudsman launches new website to improve experience for all users\" rel=\"nofollow\"><img loading=\"lazy\" decoding=\"async\" width=\"485\" height=\"360\" src=\"https:\/\/cdn.railuk.co\/wp-content\/uploads\/2025\/07\/09090629\/Rail-Ombudsman-Website-485x360.png\" class=\"webfeedsFeaturedVisual wp-post-image\" alt=\"\"><\/a>The Rail Ombudsman, part of The Ombuds Group has unveiled its newly redesigned website to better serve users. Created with development support from cloud-based software platform Tizo, the updated site offers a more accessible, intuitive, and informative experience for both consumers and industry stakeholders. Informed by user feedback including dedicated accessibility testing procured by the [\u2026]<\/p>\n","protected":false},"author":13,"featured_media":1,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[146,16017,47,85],"tags":[],"class_list":["post-248772","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accessibility","category-industry-news","category-rail-news","category-uk"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/248772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=248772"}],"version-history":[{"count":2,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/248772\/revisions"}],"predecessor-version":[{"id":249275,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/248772\/revisions\/249275"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/"}],"wp:attachment":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=248772"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=248772"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=248772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}