{"id":23152,"date":"2024-03-29T02:59:08","date_gmt":"2024-03-28T16:59:08","guid":{"rendered":"http:\/\/www.vibewire.com.au\/?guid=8d7eff67650ff47b8f27b958f063a4dd"},"modified":"2024-09-05T11:43:48","modified_gmt":"2024-09-05T01:43:48","slug":"rail-regulators-review-leads-to-50-reduction-in-maximum-fees-for-ticket-refunds-2","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=23152","title":{"rendered":"Rail regulator\u2019s review leads to 50% reduction in maximum fees for ticket refunds"},"content":{"rendered":"

Rail regulator\u2019s review leads to 50% reduction in maximum fees for ticket refunds<\/span>
\n

New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge when an unused rail ticket is refunded will be reduced from \u00a310 to \u00a35.<\/div>\n
\n
Cover Image<\/div>\n
\n
\n
\n
Image<\/div>\n
\"Generic<\/div>\n<\/p><\/div>\n<\/article>\n<\/div><\/div>\n
\n
Body<\/div>\n
<\/div>\n<\/p><\/div>\n
\n
Components<\/div>\n
\n
\n
\n
\n

This reduction follows the Office of Rail and Road\u2019s (ORR) review which found that of the 5.8 million refunded tickets in 2019\/2020, there were notable differences between the cost of processing a refund – on average less than \u00a35 – and the allowed maximum admin fee of \u00a310.<\/p>\n

ORR therefore called on the rail industry to review the level of the maximum cap on refund administration fees.<\/p>\n

The new cap of \u00a35 comes into force when the updated National Rail Conditions of Travel is published on 2 April.<\/p>\n

Passengers will continue to be entitled to a fee-free refund if they choose not to, or are not able to, travel because their journey has been affected by delays or cancellation.<\/p>\n

Stephanie Tobyn, ORR director of strategy, policy and reform, said:\u00a0<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n

\n
\n
\n
\n
\n

\u201cThe processing of refunds is now predominantly done digitally, which has resulted in lower administration costs. The results from our review provided industry with a clear action to make sure these savings are reflected in the refund fee, and we are pleased that the rule change will mean a fairer deal for passengers.\u201d<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n

\n
\n
\n

Notes to editors<\/h2>\n
    \n
  1. Administration fees in the National Rail Conditions of Travel report \u2013 February 2022<\/a><\/li>\n
  2. In applying administration fees for refunds, retailers must comply with:\n