{"id":205246,"date":"2025-04-24T18:22:56","date_gmt":"2025-04-24T08:22:56","guid":{"rendered":"http:\/\/www.vibewire.com.au\/?guid=391661722ea4f8e3310ea6df9d1c0415"},"modified":"2025-04-24T18:22:56","modified_gmt":"2025-04-24T08:22:56","slug":"protecting-passengers-stranded-on-trains","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=205246","title":{"rendered":"Protecting passengers stranded on trains"},"content":{"rendered":"

Protecting passengers stranded on trains<\/span>
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In late 2023 there were a number of high-profile incidents where passengers were stranded on trains for several hours, often leading to some distress.<\/div>\n
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ORR and Transport Focus, the passenger watchdog, jointly commissioned research<\/a> examining the passenger experience in stranded train incidents. The report<\/a>, published in August 2024, called for greater focus on the safety, welfare and customer experience of passengers involved in such incidents. <\/p>\n<\/div>\n

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Specific recommendations to industry included the need to create and implement recovery plans more quickly when stranding incidents happen, particularly where there is no power to a train. There also needs to be greater support for onward journeys after passengers have been evacuated from a train.<\/p>\n

Bringing the industry together<\/h2>\n<\/div>\n
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We then followed up with an industry event in Birmingham in January 2025, to see how the recommendations were being followed through to create improvements and ensure these are consistently applied.<\/p>\n

At that event, over 70 senior leaders from across the rail industry considered how they might collaborate more effectively to ensure that guidance, standards and good practice is developed, shared and implemented more widely to better equip everyone to handle a \u2018stranded trains\u2019 situation, with the passenger uppermost in mind.<\/p>\n

Delegates included representatives from rail infrastructure providers, train companies, industry bodies, the Department for Transport and British Transport Police.<\/p>\n

Industry guidance on this topic is owned jointly by Network\u202fRail and the Rail Delivery Group (RDG). It was updated following the report and version 6 of the guidance<\/a> was published prior to the event with an effective date of 31 March 2025. The \u2018passengers stranded on trains\u2019 maturity model has also been updated by RDG to reflect the changes made to the guidance.<\/p>\n

We have now challenged the rail industry to:<\/strong><\/p>\n<\/div>\n

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