{"id":190161,"date":"2024-12-18T19:30:00","date_gmt":"2024-12-18T09:30:00","guid":{"rendered":"http:\/\/www.vibewire.com.au\/?guid=1211d3c5c88f32df2626324ec6c306ef"},"modified":"2024-12-18T19:30:00","modified_gmt":"2024-12-18T09:30:00","slug":"rail-regulator-calls-for-better-information-on-board-rail-replacement-bus-services-entering-disrupted-festive-period-2","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=190161","title":{"rendered":"Rail regulator calls for better information on board rail replacement bus services entering disrupted festive period"},"content":{"rendered":"

Rail regulator calls for better information on board rail replacement bus services entering disrupted festive period<\/span>
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The Office of Rail and Road believes good progress has been made over the past year in the quality of information provided about planned rail replacement bus services, but concerns remain with the passenger experience during the actual journey.<\/div>\n
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With major engineering works set to disrupt rail journeys over Christmas and New Year, passengers will rightly expect reliable and consistent information about replacement services.<\/p>\n

Last year, the regulator\u2019s report highlighted gaps in information for passengers; both when planning and making journeys that involve rail replacement services.  ORR called on the industry to take action as a result.<\/p>\n

The regulator\u2019s follow-up fieldwork this year found:<\/p>\n