{"id":190157,"date":"2025-01-27T20:57:24","date_gmt":"2025-01-27T10:57:24","guid":{"rendered":"http:\/\/www.vibewire.com.au\/?guid=ba72c593ad56337d22dff9444bab8bba"},"modified":"2025-01-27T20:57:24","modified_gmt":"2025-01-27T10:57:24","slug":"last-call-penalised-for-having-the-wrong-ticket-tell-us-about-it-2","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=190157","title":{"rendered":"Last call! Penalised for having the wrong ticket? Tell us about it"},"content":{"rendered":"

Last call! Penalised for having the wrong ticket? Tell us about it <\/span>
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Our survey, which asks passengers to share their experiences of receiving a train fare penalty or having been prosecuted, closes on 31 January. <\/div>\n
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The rail industry loses around \u00a3250m annually in revenue from people travelling with no ticket or the wrong ticket. Some of this is deliberate, but in other cases it\u2019s unintentional.<\/p>\n

But how train operators approach revenue protection differs, and so the Office of Rail and Road (ORR), the rail regulator, is carrying out an independent review and will consider the impact of these different approaches, including how people are penalised or prosecuted.<\/p>\n

ORR wants passengers who have either \u2018had a ticket\u2019 or no ticket to fill in a short survey of their experiences. This will inform ORR\u2019s review of train company behaviours and whether any changes are needed. <\/p>\n

To take part in the survey, click here<\/a><\/p>\n

Stephanie Tobyn, director of ORR\u2019s consumer team, said:<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n

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\u201cWe\u2019re calling for train passengers who have been penalised or prosecuted to tell us about their experience in a short online survey. This will put passenger experience at the heart of our review and contribute to the impact of our recommendations.\u201d<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n

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Notes to editors <\/h2>\n<\/div>\n
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    Call for evidence: Review of train operators\u2019 revenue protection practices<\/a>. <\/p>\n<\/li>\n<\/ol>\n<\/div>\n

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      The regulator\u2019s \u2018call for evidence\u2019 will look at passengers\u2019 experiences as part of its wider review of train operators\u2019 behaviour when penalising passengers, as well as analysing ticketing terms and conditions and retailing information. <\/p>\n<\/li>\n<\/ol>\n<\/div>\n

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        Letter to ORR from the Secretary of State<\/a><\/p>\n<\/li>\n<\/ol>\n<\/div>\n

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          Review of train operators\u2019 revenue protection practices: terms of reference<\/a><\/p>\n<\/li>\n<\/ol>\n<\/div>\n

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            On 13 November 2024, the Secretary of State for Transport asked ORR to carry out an independent review of train operators\u2019 revenue protection practices.\u202fORR is looking into two main areas: operators\u2019 and retailers\u2019 consumer practices, such as how they are communicating ticket conditions; and operators\u2019 revenue protection enforcement and broader consumer practices in this area, including the use of prosecutions.\u202fThe review follows widely-publicised reports, particularly on social media, where passengers were prosecuted for seemingly minor offences, such as misunderstanding ticket conditions. A number of those examples on social media were of passengers with 16-25 railcards. <\/p>\n<\/li>\n<\/ol>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/p><\/div>\n

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            Related links<\/div>\n
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            Call for evidence: Review of train operators\u2019 revenue protection policies<\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

            Last call! Penalised for having the wrong ticket? Tell us about it
            \nMon, 27\/01\/2025 – 10:57<\/p>\n

            27 January 2025<\/p>\n

            Our survey, which asks passengers to share their experiences of receiving a train fare penalty or having been prosecuted, closes o…<\/p>\n","protected":false},"author":13,"featured_media":1,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-190157","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/190157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=190157"}],"version-history":[{"count":3,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/190157\/revisions"}],"predecessor-version":[{"id":190433,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/190157\/revisions\/190433"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/"}],"wp:attachment":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=190157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=190157"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=190157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}