{"id":189974,"date":"2025-03-24T10:14:56","date_gmt":"2025-03-24T00:14:56","guid":{"rendered":"https:\/\/www.vibewire.com.au\/?p=189974"},"modified":"2025-03-24T10:15:33","modified_gmt":"2025-03-24T00:15:33","slug":"heres-what-you-need-to-know-as-smart-ticketing-begins-on-all-brisbane-public-transport","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=189974","title":{"rendered":"Here’s what you need to know as smart ticketing begins on all Brisbane public transport"},"content":{"rendered":"\n

Smart ticketing has begun on Brisbane City Council buses and metro services, completing the technology’s rollout across south-east Queensland’s public transport system.<\/p>\n\n\n\n

Passengers will now be able to tap on and off with credit cards, debit cards, prepaid Visas and Mastercards, as well as smart devices including mobile phones and smart watches.<\/p>\n\n\n\n

Now smart ticketing has been launched, here are the key things you need to know.<\/p>\n\n\n

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Brisbane commuters no longer have to use go cards. (ABC News: Lucas Hill)<\/figcaption><\/figure>\n<\/div>\n\n\n

Can I still use a go card?<\/h2>\n\n\n\n

Yes. There will be no changes to the use of go cards.<\/p>\n\n\n\n

Translink general manager of passenger transport Anjuna Singh says smart ticketing means there’s just more options available.<\/p>\n\n\n\n

“If you want to keep using your go card, please continue to use your go card,” she says.<\/p>\n\n\n

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Translink buses are the last piece of the public transport network to receive the technology.  (ABC News: Lucas Hill)<\/figcaption><\/figure>\n<\/div>\n\n\n

Are there extra fees for using smart ticketing?<\/h2>\n\n\n\n

There’s no extra surcharge associated with smart ticketing.<\/p>\n\n\n\n

“Whether you pay by go card, or whether you choose to pay with your credit card or debit card, it’s 50 cents,” Ms Singh says.<\/p>\n\n\n\n

Passengers may see a $0 or 10c temporary authorisation hold on their bank statement after tapping to travel, but Translink says this charge will disappear within a few days.<\/p>\n\n\n\n

Can I tap on with a go card and tap off with a credit or debit card?<\/h2>\n\n\n\n

No. The electronic card readers register go cards and smart ticketing cards as different payment methods.<\/p>\n\n\n\n

“It’s really important that you touch on and you touch off, and you do that with the same token,” Ms Singh says.<\/p>\n\n\n\n

“If you’re touching on with your Visa credit card, make sure that you touch off with your Visa credit card.”<\/p>\n\n\n\n

If you forget to tap off, or tap off with a different card, you’ll be charged the default $2.50 fare.<\/p>\n\n\n

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Smart ticketing has already been up and running on south-east Queensland trains. (ABC: Alice Pavlovic)<\/figcaption><\/figure>\n<\/div>\n\n\n

What about digital cards?<\/h2>\n\n\n\n

Physical credit or debit cards are not interchangeable with digital cards on a smartphone or smart watch.<\/p>\n\n\n\n

Even though they’re attached to the same bank account, Ms Singh says the cards are considered separate.<\/p>\n\n\n\n

“The card in your phone or your smart watch has a slightly different number to the physical card that you have, so they do count as two different tokens,” she says.<\/p>\n\n\n\n

This means if you tap on with your phone, you must also tap off with it to be charged the correct amount.<\/p>\n\n\n

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The smart ticketing system has faced delays in its rollout. (ABC Radio Brisbane: Kenji Sato)<\/figcaption><\/figure>\n<\/div>\n\n\n

What happens if I tap off with the wrong card?<\/h2>\n\n\n\n

If you make a mistake and get charged the default fare, you can request to adjust the transaction using the Translink Ticketing Assistant on the Translink website<\/a>.<\/p>\n\n\n\n

Translink will issue a refund to the card you travelled with if they find that you were charged incorrectly.<\/p>\n","protected":false},"excerpt":{"rendered":"

Smart ticketing has begun on Brisbane City Council buses and metro services, completing the technology’s rollout across south-east Queensland’s public transport system.<\/p>\n","protected":false},"author":22,"featured_media":189975,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[35,167,47,3017],"tags":[987,15989,7465],"class_list":["post-189974","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-breaking-news","category-queensland-rail","category-rail-news","category-ticketing","tag-brisbane","tag-brisbane-city-council","tag-queensland"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t