{"id":1857,"date":"2023-12-11T19:00:00","date_gmt":"2023-12-11T09:00:00","guid":{"rendered":"http:\/\/www.vibewire.com.au\/?guid=13dac04d17c5b4a4e51c0a9949b50c7d"},"modified":"2023-12-11T19:00:00","modified_gmt":"2023-12-11T09:00:00","slug":"rail-regulator-warns-online-ticket-retailers-to-be-up-front-about-fees","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=1857","title":{"rendered":"Rail regulator warns online ticket retailers to be up front about fees"},"content":{"rendered":"

Rail regulator warns online ticket retailers to be up front about fees<\/span>
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Online ticket retailers have been tasked by the rail regulator to review how they present their fees when customers are buying tickets online, following a review which identified concerns with \u2018drip pricing\u2019.<\/div>\n
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\u2018Drip pricing\u2019 in retail is when consumers are shown an initial price for their good\/service while additional fees are revealed later in the sales process. Consumers are often disproportionately influenced by the first headline price they see and can be drawn into paying more than they intended or needed to. UK consumer protection law requires retailers to provide people with the information they need to make informed purchase decisions.<\/p>\n

ORR reviewed the ticketing websites and apps of 19 third-party ticket retailers (TPRs). Twelve of the 19 TPRs charge booking fees, and seven of these did not include their fees in the upfront price. ORR\u2019s review found that booking fees ranged from \u00a30.45 (per ticket) to \u00a36.45 (per transaction) and finder\u2019s fees were between 10-15% of the saving made on a split ticket.<\/p>\n

The review<\/a> also looked at 21 train companies, who are not permitted to charge ticket booking fees although they can charge certain fees such as postage costs for ticket delivery.<\/p>\n

The key areas we want retailers to improve are:\u00a0<\/p>\n