{"id":162476,"date":"2024-12-29T23:23:14","date_gmt":"2024-12-29T13:23:14","guid":{"rendered":"https:\/\/simpleflying.com\/united-airlines-generative-ai-improvement-customer-satisfaction\/"},"modified":"2024-12-29T23:23:14","modified_gmt":"2024-12-29T13:23:14","slug":"united-airlines-use-of-generative-ai-results-in-6-improvement-in-overall-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=162476","title":{"rendered":"United Airlines&#8217; Use Of Generative AI Results In 6% Improvement In Overall Customer Satisfaction"},"content":{"rendered":"<p>United Airlines has begun using Language Learning Models (LLMs) and artificial intelligence, such as ChatGPT, to inform customers about the status of their flights, which has resulted in a 6% boost in customer satisfaction.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The airline is using LLMs to improve communications and reduce the workload of customer service agents.<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[396,402,4568,536,423],"tags":[],"class_list":["post-162476","post","type-post","status-publish","format-standard","hentry","category-aircraft","category-airline-news","category-artificialintelligence","category-united-airlines","category-united-states"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/162476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=162476"}],"version-history":[{"count":1,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/162476\/revisions"}],"predecessor-version":[{"id":162477,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/162476\/revisions\/162477"}],"wp:attachment":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=162476"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=162476"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=162476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}