{"id":158416,"date":"2024-12-16T10:01:00","date_gmt":"2024-12-16T00:01:00","guid":{"rendered":"http:\/\/www.vibewire.com.au\/?guid=6fad28d1686fd980eb63f30f16695723"},"modified":"2025-04-01T13:53:52","modified_gmt":"2025-04-01T03:53:52","slug":"have-you-experience-of-a-train-fare-penalty-or-prosecution-the-rail-regulator-wants-to-hear-from-you","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=158416","title":{"rendered":"Have you experience of a train fare penalty or prosecution? The rail regulator wants to hear from you"},"content":{"rendered":"<p><span class=\"field field--name-title field--type-string field--label-hidden\">Have you experience of a train fare penalty or prosecution? The rail regulator wants to hear from you<\/span><br \/>\n<span class=\"field field--name-created field--type-created field--label-hidden\"><time datetime=\"2024-12-16T00:01:00+00:00\" title=\"Monday, 16 December, 2024 - 00:01\" class=\"datetime\">Mon, 16\/12\/2024 &#8211; 00:01<\/time><br \/>\n<\/span><br \/>\n<span class=\"orr-published-date\">16 December 2024<\/span><\/p>\n<div class=\"field field--name-field-standfirst field--type-string-long field--label-hidden field__item\">The Office of Rail and Road (ORR) is asking passengers to complete a short questionnaire to share their experiences of being penalised for travelling by train, either for travelling without a ticket at all or without a valid ticket.<\/div>\n<div class=\"field field--name-field-cover-image field--type-entity-reference field--label-visually_hidden\">\n<div class=\"field__label visually-hidden\">Cover Image<\/div>\n<div class=\"field__item\">\n<article class=\"media media--type-image media--view-mode-demo-cover\">\n<div class=\"field field--name-field-media-image field--type-image field--label-visually_hidden\">\n<div class=\"field__label visually-hidden\">Image<\/div>\n<div class=\"field__item\">  <img decoding=\"async\" src=\"http:\/\/www.orr.gov.uk\/sites\/default\/files\/styles\/demo_cover\/public\/2022-06\/rail-and-road-pod-episode-13-cover-image.jpg?itok=RdAlc7aQ\" width=\"1020\" height=\"575\" alt=\"Passengers at King's Cross station in London\" loading=\"lazy\" class=\"image-style-demo-cover\"><\/p>\n<\/div><\/div>\n<\/article>\n<\/div><\/div>\n<div class=\"clearfix text-formatted field field--name-body field--type-text-with-summary field--label-visually_hidden\">\n<div class=\"field__label visually-hidden\">Body<\/div>\n<div class=\"field__item\"><\/div>\n<\/p><\/div>\n<div class=\"field field--name-field-components field--type-entity-reference-revisions field--label-visually_hidden\">\n<div class=\"field__label visually-hidden\">Components<\/div>\n<div class=\"field__items\">\n<div class=\"field__item\">\n<div class=\"paragraph paragraph--type--text paragraph--view-mode--default\">\n<div class=\"clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item\">\n<p>Responses will support the rail regulator\u2019s wider work looking at train operators\u2019 approach to suspected fare evasion and its impact on passengers, which is due to be completed in Spring 2025. ORR\u2019s report will look to make recommendations on any areas for change and improvement.<\/p>\n<p>ORR wants to hear from people who, for whatever reason, boarded a train without a ticket, or with an invalid ticket, and what happened as a result. This includes where a person:<\/p>\n<ul>\n<li>bought a new ticket for their journey or paid an additional fare;&nbsp;<\/li>\n<li>paid a penalty fare, which included the cost of a new ticket and<\/li>\n<li>faced prosecution by the train operator<\/li>\n<\/ul>\n<p>ORR is asking people to let it know via a <a href=\"http:\/\/www.orr.gov.uk\/search-consultations\/call-evidence-review-train-operators-revenue-protection-policies\" data-entity-type=\"node\" data-entity-uuid=\"960bb40f-86a0-43df-9a3b-dc8fcece83a6\" data-entity-substitution=\"canonical\">short questionnaire<\/a>:<\/p>\n<ul>\n<li>the train operator involved&nbsp;<\/li>\n<li>the reasons for the penalty being issued&nbsp;<\/li>\n<li>what happened after the penalty was issued&nbsp;<\/li>\n<li>whether the train operator pursued court action\/prosecution&nbsp;<\/li>\n<li>whether the person was aware of the consequences of travelling without a ticket, or an invalid ticket, before travelling<\/li>\n<li>any related documents that that can be uploaded<\/li>\n<\/ul>\n<p>The responses provided, including copies of documents, will be a vital source of information for ORR\u2019s independent report into the revenue protection practices of train companies. The questionnaire closes on 17 January 2025.<\/p>\n<p><strong>Stephanie Tobyn, ORR\u2019s director of strategy, policy and reform, said:<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"field__item\">\n<div class=\"styling-options--alignment--right pull-quote-size--big paragraph paragraph--type--pull-quote paragraph--view-mode--default\">\n<div class=\"pull-quote-container\">\n<div class=\"pull-quote-text\">\n<div class=\"clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item\">\n<p>\u201cIf you\u2019ve been penalised for travelling without the right ticket, or with no ticket, then we want to hear from you. This will be an invaluable source of information about why this happens and the impact on those passengers.<\/p>\n<p>\u201cIt\u2019s really important that train companies stop and deter deliberate fare evasion, but all passengers must be treated fairly and proportionately. Our report will look to make recommendations on any areas for change and improvement.\u201d<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"field__item\">\n<div class=\"paragraph paragraph--type--text paragraph--view-mode--default\">\n<div class=\"clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item\">\n<h2>Notes for Editors<\/h2>\n<ol>\n<li><a href=\"http:\/\/www.orr.gov.uk\/search-consultations\/call-evidence-review-train-operators-revenue-protection-policies\" data-entity-type=\"node\" data-entity-uuid=\"960bb40f-86a0-43df-9a3b-dc8fcece83a6\" data-entity-substitution=\"canonical\">Call for evidence: Review of train operators\u2019 revenue protection practices<\/a>\n<p><a href=\"http:\/\/www.orr.gov.uk\/sites\/default\/files\/2024-11\/2024-11-13-review-of-train-company-revenue-protection-practices.pdf\" data-entity-type=\"media\" data-entity-uuid=\"65c4092f-ff55-4bb3-aec3-bc5d9c3c756b\" data-entity-substitution=\"media\">Letter to ORR from the Secretary of State<\/a><\/p>\n<p><a href=\"http:\/\/www.orr.gov.uk\/monitoring-regulation\/rail\/passengers\/tickets-and-fares\/review-train-operators-revenue-protection-practices\/terms-reference\" data-entity-type=\"node\" data-entity-uuid=\"cca12a68-ad9d-4e57-846e-b2089499db6b\" data-entity-substitution=\"canonical\">Review of train operators\u2019 revenue protection practices: terms of reference<\/a><\/p>\n<p>On 13 November 2024, the Secretary of State for Transport asked ORR to carry out an independent review of train operators\u2019 revenue protection practices.&nbsp;<\/p>\n<p>ORR is looking into two main areas: operators\u2019 and retailers\u2019 consumer practices, such as how they are communicating ticket conditions; and operators\u2019 enforcement and broader consumer practices in this area, including the use of prosecutions.&nbsp;<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div><\/div>\n<\/p><\/div>\n<div class=\"field field--name-field-related-links field--type-link field--label-above page__related page__related--links\">\n<div class=\"field__label\">Related links<\/div>\n<div class=\"field__items\">\n<div class=\"field__item\"><a href=\"http:\/\/www.orr.gov.uk\/search-consultations\/call-evidence-review-train-operators-revenue-protection-policies\">Call for evidence: Review of train operators\u2019 revenue protection policies<\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Have you experience of a train fare penalty or prosecution? The rail regulator wants to hear from you<br \/>\nMon, 16\/12\/2024 &#8211; 00:01<\/p>\n<p>16 December 2024<\/p>\n<p>            The Office of Rail and Road (ORR) is asking passengers to complete a short questionnaire to sha&#8230;<\/p>\n","protected":false},"author":13,"featured_media":1,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-158416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/158416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=158416"}],"version-history":[{"count":3,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/158416\/revisions"}],"predecessor-version":[{"id":193642,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/158416\/revisions\/193642"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/"}],"wp:attachment":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=158416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=158416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=158416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}