{"id":147945,"date":"2024-11-07T20:00:00","date_gmt":"2024-11-07T10:00:00","guid":{"rendered":"http:\/\/www.vibewire.com.au\/?guid=0cbb155a6a8176a2ab4caa876f870791"},"modified":"2024-11-07T20:00:00","modified_gmt":"2024-11-07T10:00:00","slug":"passengers-cannot-consistently-rely-on-help-points-at-stations-says-rail-regulator","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=147945","title":{"rendered":"Passengers cannot consistently rely on help points at stations, says rail regulator"},"content":{"rendered":"

Passengers cannot consistently rely on help points at stations, says rail regulator<\/span>
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Operators need to make improvements to their management of passenger help points at stations, says the rail regulator, after a report highlights poor reliability and monitoring of service quality, particularly for stations in England.<\/div>\n
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Help points at stations enable passengers to speak to a member of staff and are found at 83% of stations across the GB rail network. Passengers most commonly use help points to ask for information about when the next train is, but they are also sometimes used to ask for passenger assistance or to report an emergency. Passengers can access an equivalent service by calling a freephone number at the 325 unstaffed or partially staffed stations without a help point.<\/p>\n

The Office of Rail and Road reviewed data from 21 operators of stations responsible for help points at more than 2,500 stations in Britain; and also reviewed Department for Transport and Transport Scotland data from routine service quality audits.<\/p>\n

The report found: <\/p>\n