{"id":12346,"date":"2024-02-18T22:00:13","date_gmt":"2024-02-18T12:00:13","guid":{"rendered":"https:\/\/simpleflying.com\/opinion-air-canadas-chatbot-case-didnt-need-a-trial\/"},"modified":"2024-02-18T22:00:13","modified_gmt":"2024-02-18T12:00:13","slug":"opinion-air-canadas-chatbot-case-didnt-need-a-trial","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=12346","title":{"rendered":"Opinion: Air Canada&#8217;s Chatbot Case Didn&#8217;t Need A Trial"},"content":{"rendered":"<p>As was reported on February 17, <a href=\"https:\/\/simpleflying.com\/tag\/air-canada\/\">Air Canada&#39;s<\/a> artificial intelligence (AI) chatbot <a href=\"https:\/\/simpleflying.com\/air-canada-compensation-passenger-misled-chatbot\/\">had mistakenly presented a customer with false information<\/a>. This prompted the traveler to book a ticket under the false assumption that reimbursement was possible under the circumstances. When Air Canada denied the request and instead offered a flight voucher for future travel, the customer refused and instead filed a small claims complaint in the British Columbia (BC) (Canada) Civil Resolution Tribunal (CRT).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It seemed to be an open-and-shut case, but Air Canada insisted it was not liable for what its chatbot said.<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[940,396,402,4568,2825,613],"tags":[],"class_list":["post-12346","post","type-post","status-publish","format-standard","hentry","category-air-canada","category-aircraft","category-airline-news","category-artificialintelligence","category-customer-service","category-passenger-experience"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/12346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12346"}],"version-history":[{"count":1,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/12346\/revisions"}],"predecessor-version":[{"id":12347,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/12346\/revisions\/12347"}],"wp:attachment":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12346"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12346"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}