I am a buyer

I am a seller

General

Selling

Can I sell multiple tickets at once?

Yes, you can upload a listing with multiple PDF E-tickets in one file. VibeWire will recognize how many pages there are in your PDF file and will separate them. You can select the e-tickets you want to sell, and only selected e-tickets will be listed. You can always check which tickets you have listed or sold in my tickets

What tickets can I sell?

You can use VibeWire to sell any kind of ticket! Gigs, festivals, theatre, concerts, parties, exhibitions, sporting events etc. As long as it is in PDF form and General Admission. We hope to build in other options soon.

Can I use an unsold ticket myself?

Yes, as long as you delete your listing from VibeWire and the ticket has not been sold! This is because someone can buy your tickets last minute or even when the event has already started, and the buyer might not get into the event. Delete or edit your listing in the my tickets

Can I resell my ticket I bought on VibeWire?

Yes! It's possible to resell the ticket you bought on VibeWire. As long as you comply with all our selling rules, you are good to go!

I see that VibeWire requires original tickets from sellers. What's an original ticket?

An original ticket is the PDF file that you received directly from the ticketing company (eg. Eventbrite, Ticketmaster...). If you manipulate the file in any way (eg. export, scan or edit it) it will be refused by our upload process.

What does it cost to sell a ticket with the VibeWire?

If you want to sell your ticket, creating a listing is free. We charge a small service fee of 5% once your ticket is sold. The service fee grants the seller access to The Vibe Wire’s escrow payment facility to guarantee the safety of your transaction. So when you sell a ticket for $40, we will deduct a service fee of $2 and the seller will receive ($38). You can see exactly how much you will receive if you sell your ticket, during the upload process

Is selling a ticket with VibeWire safe?

Yes! We endeavour to make selling a ticket as safe as possible. Your PDF ticket(s) will only be released to the buyer once they have deposited the ticket price into our escrow account. This way we can ensure that the money is released into your account after the transaction is finalised. The funds will be released from the escrow account into your bank account once the event has taken place and the buyer triggers the release. You’ll receive your money promptly after it has been released.

Can I use VibeWire to sell tickets above cost price?

  • We want to make the purchase and sale of second hand tickets as safe and painless as possible. For this reason we have decided to cap the sale of tickets to a maximum of 120% of the original price. By doing so we hope no-one gets ripped off!
  • The maximum price is based on the highest face value of the ticket that gives the entry to the event.
  • We can’t check every tier price for early bird, 2nd round etc since all these tickets all give the same access. For this reason we allow that anyone can ask the same maximum price, regardless of the type of ticket.

But remember, if we see that there are large number of early birds that are being sold for a higher price and we think you are taking advantage of the system, sellers will be blocked from our website and the account will be suspended.

I want to sell all my tickets together, is that possible?

All tickets are available for sale individually, but you can upload multiple tickets in one listing. E-tickets can be bought individually by any buyer at any time.

Tickets available for sale

How do I delete my listing?

You can always edit and delete your active listings through the my tickets. You can also see all other actions possible in my tickets. You can only delete your ticket listing before it has been sold, obviously.  To avoid any confusion, we will send you back any deleted tickets to your email

How do I edit my listing?

You can always edit and delete your active listings through the my tickets. You can also see all other actions possible in my tickets

How do I know that my ticket is sold?

Every time someone buys a ticket from one of you, you will receive an email from us and a notification in your account. You can check the status of all your tickets in my tickets at any time.

Sold

Which ticket is sold?

In my tickets you can see all your individual tickets for sale and their corresponding status. If you want to check the PDF, you can also do this through my tickets

When do I receive my money?

VibeWire will transfer all funds after the event takes place. This is treated buyer has like a normal bank transfer so you should receive your funds promptly as per normal banking timeframes. We wait until the conclusion of the event to protect the buyer from double sellers and fraudsters.

How do I enter / update my payment details?

You will be prompted to enter your baking details during the listing process. You can always change your banking details in your ‘Finances’ at any time.

Buying

Is buying a ticket with VibeWire safe?

Yes. VibeWire has many safety features in place to facilitate a successful transaction. These include but are not limited to the following:

  • A. We use an escrow service to make sure money doesn’t change hands until you have the ticket in hand.
  • B. To keep it safe we check uploaded e-tickets in multiple ways.
  • C. We utilize a fraud scoring system and employ digital finger print and geolocation checks on all transactions. Any user who does not pass our criteria is unable to sell you a ticket.
  • D. We have a dispute resolution service to make sure that every transaction is fair. If our dispute resolution team finds the transaction to be unfair, we can reverse the transaction.

Despite all these safety features, because the VibeWire has not issued the original ticket to the seller, a rare occasion may arise wherby something can go wrong. Our dispute resolutions aims to protect you from any financial loss from the purchase and we will endeavour to make sure that inconveniences to you are kept to a minimum.

What does it cost to buy a ticket with VibeWire?

In addition to the selling price we charge a small percentage service fee (5% of the selling price).

Can I contact the seller?

At the moment no, but we are hoping to add this functionality soon

Can a seller print the ticket and go to the event?

We do everything we can to prevent this kind of problem. If a seller is found to have used a ticket that he/she has already sold, they are automatically banned from the website, and the transaction will be reversed. Sellers are required to enter their banking details and personal information before listing a ticket, so no seller is anonymous.

Which payment methods do you support?

Bank transfer or Credit card

Can someone double sell a ticket?

No, we automatically scan the barcodes and check whether this ticket has already been sold already or not

Bought

Where is the email with my tickets?

Email could be delayed, in a your spam inbox or at your old email address. Therefore you can always download your ticket again through my tickets. You can check and change your email address in your personal details

What happens when my ticket doesn't work?

In the rare occurrence that something goes wrong at the venue, you need to let us know as soon as possible by contacting us through the website.

If you can, try to obtain any evidence from the venue such as photos or videos that will help us solve your dispute. You can contact us at support@vibewire.com.au with any issues.

My name is not in the ticket because I wasn’t the original buyer
?

Most events do not require your ID to match the ticket name upon entry. It is your responsibility to confirm that the event does not require name changes before buying.

I didn’t receive the right ticket. What now?

Make sure you check ticket once you receive it.  If it is not the ticket that was advertised, please contact us as soon as possible (within 48 hours) through email and we will help you as soon as possible. It could be a mistake from the seller or a technical glitch. Please don't put the ticket back up for sale.

How do I release funds to the seller once my ticket valitidy has been confirmed?

Once the ticketed event has taken place, you'll be able to "Release Funds" to the seller from the "My Tickets" section. Don't worry, we'll send you an email to remind you to do this!

General

What if there aren’t any tickets available on VibeWire for the event I have searched?

If you search for an event and no tickets are available, you can request to be notified via email when a ticket becomes available.

Where are my email notification?

For popular events where tickets are sold very quickly, there may not be sufficient time to send out a notification via email.

Why would I use VibeWire to sell my e-ticket?

VibeWire makes selling tickets really really easy and is much safer than facebook, gumtree and many of the unregulated other platforms currently available. We use a range of features to make it safe, easy, and make sure people aren’t getting ripped off. Our fees are only a fraction of those charged by other secondary ticket resellers.