Northern has produced an action plan for improving passenger assistance after being criticised by the Office of Rail and Road for its poor performance.
The Office of Rail and Road (ORR) has released figures showing that train fare revenue rose more slowly that passenger journey numbers between April 2023 and March 2024, that government funding to the industry is falling, and that train operating compa…
Passengers in Wales and Western England will benefit from improved reliability of train services following intervention by The Office of Rail and Road.
The Rail Accident Investigation Branch has started an investigation into a runaway track trolley and collision with equipment at North Rode in Cheshire.
After the regulator found that it costs train operators and ticket retailers less than five pounds to refund an unused ticket, the industry has halved the maximum fee they can charge.